Frequently Asked Questions

Everything you need to know about your Cotes of London experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Do you offer international shipping?

Yes, Cotes of London ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your destination.

How can I track my package?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Absolutely. We pride ourselves on working with certified suppliers who adhere to fair labor practices and sustainable manufacturing standards.